Questions?
Check out commonly asked questions on our FAQ’s page.
Find Answers
Message us
We're available to answer questions during the hours above! Looking for answers after hours? Not to worry, our team will get your message as soon as we are back. We aim to respond in one to two business days, but are often faster!
Monday - Friday, 8 am - 4:30 pm Pacific Time
Message us
Call us
Reserve a time to speak with the Customer Experience team. Dial our toll-free number to book over the phone. No need to wait on hold, at your scheduled time the Ruffwear Team will call you.
Calls can be scheduled Monday - Friday, 8 am - 12 pm Pacific Time
Flagship Retail Store
Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA
541-512-4441
Walk-ins are welcome, both humans and leashed dogs.
Monday-Friday 12:30 - 4:30 pm
Modified Store Hours Due To Staff Training:
Tuesday, April 16: 1:30 pm - 4:30 pm
Wednesday, April 17: Closed
Thursday, April 18: 1:30 pm - 4:30 pm
Friday, April 19: 1:30 pm - 4:30 pm
Monday, April 22: 1:30 pm - 4:30 pm
International Customers
Looking to gear up your pup outside of the United States? Check out our global partners for international ordering support.