Our Trail Tested Promise
- Cristina Stavro
All our products are rigorously field-tested – by real dogs really getting after it.
It's why we proudly and confidently guarantee against defects in materials and craftsmanship.
It’s a promise we don’t take lightly. And it’s a promise we stand by. Before any Ruffwear gear ends up on the trail with you and your dog, every component – from buckles and stitching to fabrics and webbing – has been put to the test and held to strict standards.
Our pool of wear-testers from around the globe logs thousands of hours of testing each season. Working dogs, avalanche rescue dogs, canine detection dogs, our ambassadors, our office dogs, and even some legendary hall-of-famers proven to be tough on gear. They all go above and beyond when it comes to putting gear through the wringer in an array of conditions and landscapes.
These canine athletes run, roll, splash, pull, wiggle, bound, scramble, snooze, and whatever else it is they're inspired to do in our gear. If they can get it to fail, we re-evaluate. But, when it works for them, we know it’ll work for you.
That’s why you can grin instead of cringe when your dog goes bounding through branches and brush in their jacket. It’s why your favorite leash will probably still be your favorite leash years down the road. And it's why we hear stories of harnesses being handed down from one canine to the next, embedding generations of exploration into its very fibers.
We do it because we’re dedicated to making the best dog gear on the planet. Ruffwear gear is built to last, because if it lasts, it spends more time with you and your dog on your adventures rather than in a landfill.
That’s the quality we test for. That’s the quality we guarantee.
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purchased polar trex boots. 2 sets of 2 1.50 size on 9/9/20 order 1508772, left messages and defective purchase submitted with picture of front seem split open. How long do I have to wait for a response, since just need one and not sure how to get a new one. They fit fine but definately won’t keep the snow out. Pretty pricey at $25 a piece so hopefully I can get another shoe for this winter.