Our Trail Tested Promise
- Cristina Stavro
All our products are rigorously field-tested – by real dogs really getting after it.
It's why we proudly and confidently guarantee against defects in materials and craftsmanship.
It’s a promise we don’t take lightly. And it’s a promise we stand by. Before any Ruffwear gear ends up on the trail with you and your dog, every component – from buckles and stitching to fabrics and webbing – has been put to the test and held to strict standards.
Our pool of wear-testers from around the globe logs thousands of hours of testing each season. Working dogs, avalanche rescue dogs, canine detection dogs, our ambassadors, our office dogs, and even some legendary hall-of-famers proven to be tough on gear. They all go above and beyond when it comes to putting gear through the wringer in an array of conditions and landscapes.
These canine athletes run, roll, splash, pull, wiggle, bound, scramble, snooze, and whatever else it is they're inspired to do in our gear. If they can get it to fail, we re-evaluate. But, when it works for them, we know it’ll work for you.
That’s why you can grin instead of cringe when your dog goes bounding through branches and brush in their jacket. It’s why your favorite leash will probably still be your favorite leash years down the road. And it's why we hear stories of harnesses being handed down from one canine to the next, embedding generations of exploration into its very fibers.
We do it because we’re dedicated to making the best dog gear on the planet. Ruffwear gear is built to last, because if it lasts, it spends more time with you and your dog on your adventures rather than in a landfill.
That’s the quality we test for. That’s the quality we guarantee.
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I purchased your Palisade X-Large backpack for Teddy Bear, our 100 Lb F1 Labordoodle and it worked very well the entire week out in the Serria Mountains around Mammoth Lakes. It would have been tough to carry everything and his food too without that pack. With the pack Ted Bear could carry all his own provisions for miles with ease each day! What I didn’t fully appreciate however until having Ted Bear use the pack cross-country (off trail) is the hand handle built into the harness. Going over some of the mountain passes we had to occasionally cross through large boulder fields. And while Teddy is amazingly athletic, he is not entirely suited for such boulder field hopping. However by providing Ted Bear additional stability and support by getting firm footing and grabbing the handle on the harness on Teddy to help him get through occasional tricky spots, we readily made our own way through the backcountry to remote locations. No doubt that handle on the harness was intended for just such use — more than to just carry the pack around when not on the dog. The utility of the dog pack is now fully appreciated — great design!
purchased polar trex boots. 2 sets of 2 1.50 size on 9/9/20 order 1508772, left messages and defective purchase submitted with picture of front seem split open. How long do I have to wait for a response, since just need one and not sure how to get a new one. They fit fine but definately won’t keep the snow out. Pretty pricey at $25 a piece so hopefully I can get another shoe for this winter.