Our Guarantee

TRAIL TESTED PROMISE

All of our products are rigorously field tested and we proudly guarantee against defects in materials and craftsmanship.

Here at Ruffwear, we’re dedicated to making the best dog gear on the planet. If anything is wrong with your Ruffwear product, we’ll work to make it right.

If you have received a Ruffwear item that you suspect has a defect, please let us know by completing the form below.

Ruffwear will approve claims of product purchased from an Authorized Dealer or through ruffwear.com. Approved claims will be issued an e-Gift Card for the full replacement value of the product (U.S.) or sent a replacement product (Canada). Our guarantee covers manufacturing and material defects only and does not include damage caused by any of the following:

• Improper use or misuse of the product
• Damage caused by chewing, cleaning, disassembly, alterations, or modifications
• Damage caused by or resulting from normal wear and tear, abuse, or fire

Product Information

Detailed description of product defect * Product Name * -- Select a product -- Access ID Vest Access Lite ID Vest Aira Rain Jacket Approach Pack Artist Series Hat Artist Series Quencher Bowl Audible Beacon BackTrak Bark'n Boot Liners Bark'n Boot Socks Basecamp Bed Basecamp Bowl Basecamp Mat Beacon Bivy Bota Bivy Bowl Bivy Cinch Bladder Brush Guard Camp Flyer Toy Chain Reaction Chain Reaction Buckle Collar Clear Lake Blanket Climate Changer Climate Changer Pullover Climate Changer Pullover Jacket Cloud Chaser Commuter Pack Confluence Collar Core Cooler Crag Collar Crag Leash Crag EX Adjustable Dog Leash Dirt Bag Seat Cover Dirtbag Dog Towel Double Track Coupler Doubleback Harness Fernie Flagline Harness Flagline Leash Flat Out Collar Flat Out Leash Float Coat Front Range Collar Front Range Day Pack Front Range Harness Front Range Leash Front Range Short Leash Furness Jacket Gnawt-a-Cone Gnawt-a-Rock Gnawt-a-Stick Gourdo Great Basin Bowl Grip Trex Boots Guide Dog Pouch Guide Dog Sign Haul Bag Headwater Collar Headwater Leash Hemp Hound Sweater Hi & Dry Saddlebag Cover Hi & Light Collar Hi & Light Harness Hi & Light Leash Hi & Light Trail Shoe Highlands Bed Highlands Pad Highlands Sleeping Bag Hitch Hiker Leash Home Trail Hip Pack Hoopie Collar Hover Craft Huck-a-Cone Huckama Human Gear Hydro Plane Jet Stream Just-a-Cinch Kibble Kaddie Knot-a-Collar Knot-a-Coupler Knot-a-Hitch Knot-a-Just Collar Knot-a-Leash Knot-a-Long Load Up Harness Lumenglow High-Vis Jacket Lunker Morel Toy Mt Bachelor Pad Mt EverRest Dog Cot Omnijore Hipbelt Omnijore Joring Harness Omnijore System Omnijore Towline Overcoat Overcoat Fuse Jacket Pacific Loop Pacific Ring Pack Out Bag Palisades Pack Patroller Leash Polar Trex Boots Porcini Toy Powder Hound Protege Vest Quencher Bowl 30th Anniversary Quencher Bowl Quencher Cinch Top Quick Draw Leash Quinzee Restcycle Bed Ridgeline Leash Roamer Leash Singletrak Pack Slackline Leash Sqwash Stash Bag Stash Bag Mini Stash Bag Plus Stumptown Jacket Summit Trex Boots Sun Shower Swamp Cooler Core Swamp Cooler Harness Swamp Cooler Neck Gaiter Swamp Cooler Vest Swamp Cooler Zip Vest Switchbak Harness Switchbak Leash Timberline Collar Timberline Leash Toadstool Toy Top Rope Collar Track Jacket Trail Runner Belt Trail Runner Bowl Trail Runner Leash Trail Runner Soft Flask Trail Runner System Trail Runner Vest Treat Trader TurnUp Undercoat Water Jacket Unifly Handle Unifly Harness Urban Sprawl Vert Jacket Web Master Web Master Pro Web Reaction Collar Webbing Tote Bag Webbing Toy Basket Windsprinter Jacket Color * Size * Purchase Date (approximate) * Purchased From * Ruffwear Retailer

Store Name * Store City * Store Country *Store State/Region *

Personal Information

First Name * Last Name * Address * Apartment, Suite, Unit #* Country *City * State/Region *Zip Code * Phone Number * Email * Product ID # (Example: P1234) * Upload Photo (REQUIRED) *

Submit

If you have any questions while submitting this form, please reach out to our Customer Experience team at bark@ruffwear.com or 888-783-3932 for assistance.