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Check out commonly asked questions on our FAQ’s page.

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Message us

Monday - Friday, 8 am - 4:30 pm Pacific Time

We're available to answer questions during the hours above! Looking for answers after hours? Not to worry, our team will get your message as soon as we are back. We aim to respond in one to two business days, but are often faster!

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Call us

We are currently experiencing technical difficulties and are unable to receive calls or answer voicemails at this time. Please reach out to us via the chat form and we will respond to your message as soon as we are able. Thank you for your patience!

Monday - Friday, 8 am - 2 pm Pacific Time

Toll-free: 888-783-3932
Phone: 541-388-1821
Fax: 541-388-1831

Flagship Retail Store

Our customer service and retail store are closed Tuesday September 19th during an off site all company meeting. Thank you for your patience.

Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA

Walk-ins are welcome, both humans and leashed dogs.

Monday-Friday 12:30 - 4:30 pm

Need a little more space for you and your dog? Give us a call and we can set up a personal shopping experience, either in store or virtually.

International Customers

Looking to gear up your pup outside of the United States? Check out our global partners for international ordering support.