Questions?
Check out commonly asked questions on our FAQ’s page.
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Message us
We're available to answer questions during the hours below. Looking for answers after hours? Not to worry, our team will get your message as soon as we are back. We aim to respond in one to two business days, but are often faster!
Monday - Friday, 8 am - 4:30 pm Pacific Time
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Call us
We offer live phone support by appointment. Please note that our scheduler lists appointment times in Pacific Time. At your scheduled time, our team will give you a call, no more waiting on hold!
Calls can be scheduled Monday - Friday, 8 am - 2 pm Pacific Time
Phone: 541-388-1821
Flagship Retail Store
Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA
Walk-ins are welcome, both humans and leashed dogs.
Monday - Friday 9:00 am - 5:00 pm
Saturday 9:00 am - 3:00 pm
Sunday - Closed
Upcoming Retail Store Holiday Hours:
December 20: 9am-6pm
December 21: CLOSED
December 22: 9am-6pm
December 23: 9am-6pm
December 24: CLOSED
December 25: CLOSED
December 27: 9am-3pm
December 28: CLOSED
December 29: 9am-5pm
December 30: 9am-5pm
December 31: 9am-12pm
January 1: CLOSED
International Customers
Looking to gear up your pup outside of the United States? Check out our global partners for international ordering support.