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Monday - Friday, 8am - 12pm & 1:30pm - 4:30pm Pacific Time.

We're available to answer questions during the hours above! Looking for answers after hours? Not to worry, our team will get your message as soon as we are back. We aim to respond in one to two business days, but are often faster!

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We are currently experiencing technical difficulties and are unable to receive calls or answer voicemails at this time. Please reach out to us via the chat form and we will respond to your message as soon as we are able. Thank you for your patience!

Monday - Friday, 8am - 12pm & 1:30pm - 4:30pm Pacific Time. 

Toll-free: 888-783-3932
Phone: 541-388-1821
Fax: 541-388-1831

Flagship Retail Store

Our customer service and retail store are closed Tuesday September 19th during an off site all company meeting. Thank you for your patience.

Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA
541-243-7963

We're open Tuesday-Sunday 10 a.m. - 5 p.m. Walk-ins are welcome, both humans and leashed dogs.

Need a little more space for you and your dog? You can book an appointment Tuesday-Sunday 9 a.m. - 10 a.m. for a personal shopping experience, either in-store or virtually.