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Check out commonly asked questions on our FAQ’s page.
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We're available to answer questions during the hours below. Looking for answers after hours? Not to worry, our team will get your message as soon as we are back. We aim to respond in one to two business days, but are often faster!
Monday - Friday, 8 am - 4:30 pm Pacific Time
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Scheduling a Support Call:
Ensuring you never have to wait on hold, we offer live agent phone support made by appointment after calling the number below.
Call the number below and select a time that works for you - Our team will then call you directly at that time.
Availability: Monday – Friday, 8:00 am – 2:00 pm (Pacific Time) Please note: Our scheduler lists all appointments in Pacific Time.
Phone: 541-388-1821
Flagship Retail Store
Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA
Walk-ins are welcome, both humans and leashed dogs.
Monday - Friday 9:00 am - 5:00 pm
Saturday 9:00 am - 3:00 pm
Sunday - Closed
International Customers
Looking to gear up your pup outside of the United States? Check out our global partners for international ordering support.