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Check out commonly asked questions on our FAQ’s page.

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Message us

We're available to answer questions during the hours above! Looking for answers after hours? Not to worry, our team will get your message as soon as we are back. We aim to respond in one to two business days, but are often faster!

Monday - Friday, 8 am - 4:30 pm Pacific Time

Message us

Call us

We are currently experiencing technical difficulties and are unable to receive calls or answer voicemails at this time. Please reach out to us via the chat form and we will respond to your message as soon as we are able. Thank you for your patience!

Reserve a time to speak with the Customer Experience team. Use the button below to see the full list of available times or dial our toll-free number to book over the phone. No need to wait on hold, at your scheduled time the Ruffwear Team will call you.

Calls can be scheduled Monday - Friday, 8 am - 2 pm Pacific Time

Toll-free: 888-783-3932
Phone: 541-388-1821

Flagship Retail Store

Our customer service and retail store are closed Tuesday September 19th during an off site all company meeting. Thank you for your patience.

Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA

Walk-ins are welcome, both humans and leashed dogs.

Monday - Friday 9:00 am - 5 pm
Saturday 9:00 am - 3:00 pm

International Customers

Looking to gear up your pup outside of the United States? Check out our global partners for international ordering support.