Message Us
We're available to answer questions during the hours below. Looking for answers after hours? Not to worry, our team will get your message as soon as we're back. We aim to respond within one to two business days, but are often faster!
Hours: Monday – Friday, 8:00 am – 4:30 pm (Pacific Time)
- Chat: Click the chat icon in the bottom right corner of your screen.
- Email: bark@ruffwear.com
Call Us
Scheduling a Support Call
So you never have to wait on hold, we offer live agent phone support by appointment. Call the number below and select a time that works for you – our team will then call you directly at that time.
Availability: Monday – Friday, 8:00 am – 2:00 pm (Pacific Time)
Please note: our scheduler lists all appointments in Pacific Time.
Toll-free: 888-783-3932
Phone: 541-388-1821
Flagship Retail Store
Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA
Walk-ins are welcome, both humans and leashed dogs.
Store Hours:
Monday – Friday, 10:00 am – 5:00 pm
Saturday, 10:00 am – 3:00 pm
Sunday, Closed
We will be open on Labor Day (September 7th).
The store will be closed on:
- Thanksgiving Day (November 26th)
- Christmas Eve and Christmas Day (December 24th & 25th)
- New Year's Day (January 1st)
International Customers
Looking to gear up your pup outside of the United States? Check out our global partners for international ordering support.