Questions?
Check out commonly asked questions on our FAQ’s page.
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Message us
We're available to answer questions during the hours below. Looking for answers after hours? Not to worry, our team will get your message as soon as we are back. We aim to respond in one to two business days, but are often faster!
Monday - Friday, 8 am - 4:30 pm Pacific Time
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Call us
Reserve a time to speak with the Customer Experience team. Use the button below to see the full list of available times or dial our toll-free number to book over the phone. No need to wait on hold, at your scheduled time the Ruffwear Team will call you.
Calls can be scheduled Monday - Friday, 8 am - 2 pm Pacific Time
Phone: 541-388-1821
Flagship Retail Store
Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA
541-512-4441
Walk-ins are welcome, both humans and leashed dogs.
Monday - Friday 9:00 am - 5 pm
Saturday 9:00 am - 3:00 pm
Holiday Store Hours
11/27 Closing at 12pm PST
11/28-11/29 Closed
12/23 Closing at 12pm PST
12/24-12/25 Closed
12/31 Closing at 12pm PST
1/1/25 Closed
International Customers
Looking to gear up your pup outside of the United States? Check out our global partners for international ordering support.