Questions?
Check out commonly asked questions on our FAQ’s page.
Find Answers
Message us
Monday - Friday, 8 am - 4:30 pm Pacific Time
We're available to answer questions during the hours above! Looking for answers after hours? Not to worry, our team will get your message as soon as we are back. We aim to respond in one to two business days, but are often faster!
Message us
Call us
Monday - Friday, 8 am - 2 pm Pacific Time
Toll-free: 888-783-3932
Phone: 541-388-1821
Fax: 541-388-1831
Flagship Retail Store
Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA
541-243-7963
Walk-ins are welcome, both humans and leashed dogs.
Monday-Thursday 12:30 - 4:30 pm
Friday 9 AM - 5 pm
Need a little more space for you and your dog? Give us a call and we can set up a personal shopping experience, either in store or virtually.
International Customers
Looking to gear up your pup outside of the United States? Check out our global partners for international ordering support.