Contact Us

Contact Us


Check out commonly asked questions on our FAQ’s page.

Call Us

We are currently experiencing technical difficulties and are unable to receive calls or answer voicemails at this time. Please reach out to us via the chat form and we will respond to your message as soon as we are able. Thank you for your patience!

Monday - Friday, 8am - 12pm & 1:30pm - 4:30pm Pacific Time. 

Toll-free: 888-783-3932
Phone: 541-388-1821
Fax: 541-388-1831

Headquarters / Retail Store

Our customer service and retail store are closed Tuesday September 19th during an off site all company meeting. Thank you for your patience.

Ruff Wear Inc.
2843 NW Lolo Drive
Bend, OR 97703 USA

We are currently open Monday-Friday 10am-6pm by appointment only. You can book an appointment to shop with us in-store, and we also have our virtual Gear Outfitting option available.

Book an appointment for In-Store Shopping or a Virtual Outfitting session.

Please book your appointment before coming to Ruffwear. At your confirmed appointment time, please come to the main entrance, designated by the large, Ruffwear sign. The building doors will be locked, but a store associate will meet you at your appointment time at the door to bring you inside.

Due to the small size of our space, we are limiting appointments to one party at a time, and no more than 3 people per party.

We are taking precaution with our cleanliness, and are sanitizing and disinfecting between customers. We will have hand sanitizer upon entrance to the store, and we also require that you wear a mask at all times. If you do not have a mask, we are happy to provide one for you.

And as always, your dog is encouraged to come along as well!

Media Requests

For media requests, please email