Crux Clip™ Recall

Crux Clip™ Recall

Voluntary Product Recall Notice on Ruffwear Leashes with Crux Clip™ Hardware

Bend, Oregon (March 18, 2021) Ruffwear is voluntarily issuing a recall on leashes with Crux Clip hardware.

We’ve received some reports where the Crux Clip hardware unclips during use. This can happen when the clip twists and the leash connection point on a harness or collar leverages the wire gate open, resulting in the dog no longer being connected to the leash.

The following leashes featuring a Crux Clip are included in this recall:

Both versions of the Crux Clip pictured here are included in the recall.



To participate in the recall, fill out the form. Please include a photo of the Crux Clip cut off of your leash to prevent further use. Once your recall has been processed, we’ll send you a ruffwear.com e-gift card for the purchase price of your leash.

FAQ

What should I do if I purchased my leash with a Crux Clip from a retailer other than ruffwear.com?

The process is the same for leashes purchased online, from retailers, or directly from Ruffwear.  Please follow the recall process: fill out the recall form, including a photo of the Crux Clip cut off of your leash to prevent further use. Once your recall has been processed, we’ll send you a ruffwear.com e-gift card for the purchase price of your leash.

What if I have more than one leash with a Crux Clip?

You will need to fill out a separate recall form for each leash you have with a Crux Clip.

I haven’t had any problems with my leash that has a Crux Clip. Can I continue to use it?

We recommend you follow the recall process: fill out the recall form, including a photo of the Crux Clip cut off of your leash to prevent further use. Once your recall has been processed, we’ll send you a ruffwear.com e-gift card for the purchase price of your leash.

What if my leash has a different clip?

If your leash has a different clip (like the Talon Clip™ or our locking carabiner), your leash is not impacted by this recall and there is no action to take.

Can you just send me a replacement leash?

While we hope to have a new solution available for the recalled leashes by Fall 2021, we don't have one at the moment. In the meantime, fill out the Recall Form and we will be happy to issue you a credit for the value of the product. We can also help recommend other leashes that are currently available that will support your adventures and coordinate with your pup’s current gear.

Personal Information